When tracking individual items you can select which items you would like to split into a new order if the items are running late.
1. Enable the 'track by individual items' feature from Settings > Admin > Workflow > General Settings
2. Click update at the bottom of the page
3. Go to the Clean Page and click on the edit pencil next to the order details
4. Select the garments you want to split into a new order
5. You will be able to set a new ready by date, as well as additional notes for the new order.
6. Click on the submit button
The customers will be emailed automatically and be notified of the delay.